Do you ship internationally?

Absolutely! We do offer international shipping. You can place your order with confidence, knowing that we ship our products worldwide to reach our customers wherever they may be.

Where are you located, and do you have a physical store?

We're based in London, operating exclusively online. While we don't have a physical store, our curated products are just a click away. Enjoy a hassle-free shopping experience on our website, and reach out to our customer support for any assistance you may need!

How can I choose the best product size for my furry friend?

Ensuring the perfect fit for your furry friend is easy! We recommend using a measuring tape to accurately determine your pet's size before selecting a raincoat. Here's a quick guide:

• Back Length: Measure the distance between the neck and tail.

• Chest Size: Measure the widest part above the belly.

• Neck Size: Measure around the neck for neck girth.

We've also included a helpful size chart on each product page to make it even simpler. Just refer to the chart, follow these measurement guidelines, and you'll have the ideal raincoat size for your beloved pet. If you have any questions or need assistance, feel free to reach out to our customer support team!

Can I change my shipping address on an existing order?

Certainly! If you find the need to modify your shipping address, please reach out to us as soon as possible. We'll do our best to update the information for you. It's crucial to note that once your items have been processed for delivery, we won't be able to make any further changes. Your satisfaction is important to us, so don't hesitate to contact us promptly if you require assistance with your order's shipping details.

What is the returns policy?

We genuinely hope you and your furry friend adore our products, but if it's not a perfect match, no worries! You may return the product(s) within 14 days of your order dispatch date.

Simply keep things as neat as you received them – unused, with tags, and in the original packaging. When trying on items, we suggest doing it indoors, ensuring your pup is clean and dry. 

Returns are at the customer's expense. Thanks a bunch for your understanding!

For detailed information on returns, kindly review our return policy.