Privacy policy.
At Bon Monkee, we are aware of the importance of keeping your personal data safe and secure. We appreciate that when you share your data with us you trust us to look after it, which is why we comply with the UK GDPR and other associated Data Protection Laws.
1. Who are we ?
Bon Monkee is a start-up business based in London, supplying and manufacturing luxury pet clothes for dogs and connecting like-minded pet parents in our community.
We are the Data Controller for both www.bonmonkee.com when processing your data from sales which you make directly with us and our website provider Squarespace Inc. As a Data Controller, this privacy notice sets out our commitment to keeping your personal data safe and secure.
To contact us with any Data Protection issues please email to info@bonmonkee.com and our team will be able to assist you.
2. What personal data do we collect and why do we collect it ?
Analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
Our website uses cookies and similar technologies which can be found under our Cookie Policy, which are small files or pieces of text that download to a device when a visitor
accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Visitor Data
When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
To learn more about what Squarespace does with visitor data, see section 12 of their Privacy Policy.
Form Block Submissions
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with [] for storage and [with Zapier for data porting].
Website visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.
When you give consent either through our website or other platforms to receive our newsletters. Remember whenever you give us consent you are in control of how we contact you, and if you would like to unsubscribe at any time, we provide the information on how you do this easily. For example, when you receive a newsletter, you will be offered the option to unsubscribe to this service.
If there is a legal obligation to do so, for example, we may pass on personal information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud and criminal activity.
Emails
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Fonts
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
Information about your browser, network, or device
Information about this site and the page you’re viewing on it
Your IP address
Payments
When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third-party service providers which will also receive your personal information and process it in accordance with their privacy policies:
Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.
Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.
3. What do we do with your personal data?
Without this information, it would be difficult for Bon Monkee to provide you with its services. We do not use your data for purposes other than for the specified purpose that you contacted us for, and to give you the best service that we can. None of your data is passed on to third parties for direct marketing purposes. If we would like to use your data then we will always ask for your permission before we do so.
4. How do we store your data?
Bon Monkee follows adopted security procedures with Squarespace Inc. in the storage and disclosure of information that you have given us. We take all reasonable steps to protect the personal data processed from the loss, misuse, and unauthorised access, disclosure, alteration, or destruction. Remember that no method of transmission is completely secure against interception.
5. How long do we hold your data for?
We will keep your data for as long as is necessary and in line with other UK laws, primarily we keep your purchase information for up to 6 years.
6. Your rights and how to exercise them
You have the right to access and receive a copy of the personal information we hold about you, this is called a ‘Subject Access Report.’ This will provide you with all personal data we hold about you, subject to some limited exemptions, for example, you will not necessarily be entitled to access third party information.
Also, you have the right to data portability. Under this right for information, you can request that your personal data be provided to you (or another organisation) in a portable, electronic format.
Change, restrict, delete
You may also have the right to change, restrict the use of, or delete your personal information. Unless there is an exceptional circumstance (like where we are required to store personal information for legal reasons) we will generally delete your personal information.
Object
You can object to us processing your information based on our legitimate interests. In such cases, we will delete your personal information within a month of receipt of the objection, unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
7. Changes to this Privacy Notice
Bon Monkee may amend this notice at any time in line with legislation changes. This Privacy Notice was last updated in January 2024.
8. How to contact us & complain
If you are unhappy with how we are handling your data we would hope that you will contact us first at Bon Monkee, kindly email to info@bonmonkee.com and our team will assist you.